Refund policy

Our Return Policy
At Chippee's Salt, we stand behind our products. If something isn't right, let's fix it!
The Quick Summary
  • Window: 30 days from delivery.
  • Condition: Unopened, safety seals intact, and in original packaging.
  • Exclusions: Opened food items, sale items, and gift cards.
  • Support: andrew@chippeessalt.com
How Do I Return An Item?
  1. Email us: Send a quick note to andrew@chippeessalt.com with your order number.
  2. Pack it up: If approved, we’ll email you a shipping label and instructions.
  3. Send it back: Mail the package to 16 Gibbs St Wynnum QLD 4178
  4. . Unsolicited returns cannot be processed.
Broken, Damaged, or Wrong Items
Accidents happen during shipping! If your Chippee's Salt arrives damaged, leaking, or if we sent the wrong order, please take a photo and email us immediately at andrew@chippeessalt.com. We will send a replacement right away.
Refunds & Processing
Once we receive your return, we will inspect it and issue a refund to your original payment method within 10 business days. If your money hasn’t appeared after 15 business days, send us an email so we can trace it for you.