Shipping policy

Welcome to the spice of life! We want to get your favourite seasonings into your shop as quickly and safely as possible. Below you will find the fine print on how we pack, ship, and deliver the goods.
🚚 Processing Times (The Pinch of Patience)
  • All orders are processed within 1 to 2 business days (excluding weekends and holidays).
  • You will receive a notification email with tracking details the moment your salt leaves our facility.
  • Note: During high-volume holiday seasons, our gourmet salt-crafters work as fast as humanly possible, but processing may take an extra 24 hours. We appreciate your patience!
📦 Domestic Shipping Rates & Estimates
We ship nationwide using trusted premium carriers to ensure your package arrives intact.
  • Standard Shipping: Delivers in 3–5 business days.
  • Express Shipping: Delivers in 1–2 business days.
  • Free Shipping: Standard shipping is completely on us for all orders over 4 boxes 
Shipping costs for your order will be calculated and dynamically displayed at checkout.
📍 Local Pickup & Delivery
Are you a local neighbour? Skip the transit times!
  • We offer free local pickup at 16 Gibbs St Wynnum QLD 4178.
  • Simply select Local Pickup at checkout.
  • We will email you precise pickup instructions when your order is ready.
🌍 International Shipping
We currently do not ship internationally, however Chickens do fly and Chippee's Salt will hopefully fly across the oceans soon.


🗺️ How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.
If you haven’t received your salt within 7 days of getting your shipping confirmation email, please contact us at andrew@chippeessalt.com with your name and order number, and we will hunt it down for you.
💥 Damages, Spills, and Broken Seals
We pack our salt securely, but postal carriers can occasionally get a little overly enthusiastic.
If your package arrives completely broken, torn, or spilled, please do not season your dinner with the box! Instead, take a photo of the damaged packaging and email us immediately at andrew@chippeessalt.com. We will get a fresh, pristine replacement batch sent to you right away.